Refund Policy for SnapFrame

This Refund Policy explains how refunds work for purchases of SnapFrame (a product of Swyft Media). It applies to all paid plans, including the Pro Subscription (monthly or annual) and the Lifetime License.

This policy works alongside our Terms of Service and Privacy Policy. If anything in this policy conflicts with mandatory consumer protection laws in your jurisdiction, those laws will prevail.

1. Overview

SnapFrame offers a free tier so you can try core features before paying. Our refund approach reflects that: subscriptions are non-refundable, while Lifetime licenses include a 14-day satisfaction guarantee. We always refund clear billing errors.

2. Free Tier

No payment is required for the Free Tier. Refunds do not apply.

3. Pro Subscription (Monthly / Annual)

All subscription payments are non-refundable. This includes dissatisfaction with the product, change of mind, accidental purchase, or failure to cancel before a renewal date.

We do not provide partial or prorated refunds for unused time within a billing cycle.

Cancellations

You may cancel your Pro Subscription at any time through your Whop account or by contacting us. Cancellation only stops future renewals — it does not refund the current or any previous billing period. Your Pro access continues until the end of the period you already paid for.

4. Lifetime License — 14-Day Satisfaction Guarantee

If you purchase a Lifetime License and are not satisfied, you may request a full refund within 14 days of your purchase date — no questions asked.

This guarantee applies to your first Lifetime purchase only. After 14 days, Lifetime payments are final and non-refundable.

We may decline a refund request if you have substantially used Pro features during the guarantee period (for example, exporting a large volume of screenshots beyond what the Free Tier allows). This helps prevent abuse while keeping the guarantee fair for genuine buyers.

5. Billing Errors

We will always refund charges that result from a clear billing mistake, including:

• Duplicate charge: You were billed more than once for the same plan or period.
• Unauthorized charge: A payment was made without your authorization.
• Incorrect amount: You were charged a different amount or plan than you selected.

Contact us promptly if you notice a billing error on your account.

6. How to Request a Refund

Email us with the following information:

1. The email address used at checkout
2. Your order or transaction ID (if available)
3. The plan purchased (Monthly, Annual, or Lifetime)
4. The date of purchase
5. A brief description of your request

Payments are processed by Whop. We will review eligible requests and respond within a few business days.

7. Refund Processing

If your refund is approved:

• We will process the refund to your original payment method.
• Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
• Your Pro access or Lifetime License will be revoked once the refund is completed.

8. Chargebacks

If you believe a charge is incorrect, please contact us before filing a chargeback with your bank. We can often resolve billing issues faster when we review the transaction directly. Initiating a chargeback for a valid charge may result in suspension of your license while the dispute is investigated.

9. Consumer Rights

If you are located in a jurisdiction with mandatory consumer protection laws, you may have statutory rights that cannot be waived by this policy. Nothing here is intended to limit those rights where they legally apply.

10. Changes to This Policy

We may update this Refund Policy from time to time. When we make material changes, we will update the “Last Updated” date above.

11. Contact Us

If you have any questions about this Refund Policy, contact us at: